22:01, Thursday 2nd July 2026
These Terms & Conditions apply to all treatments, services, consultations, bookings, and purchases provided by THE HIDEAWAY ("we", "us", "our"). By booking an appointment or purchasing any of our services, you agree to these Terms & Conditions.
Appointments can be booked online, by phone, via social media, or in person.
Late arrival may reduce your treatment time to avoid delaying subsequent clients.
A deposit may be required to secure your appointment.
Deposits are:
Non-refundable.
Transferable if sufficient notice is provided in accordance with our cancellation policy.
Appointments are not confirmed until the required deposit has been received.
We kindly request at least 48 hours' notice for cancellations or appointment changes.
More than 48 hours' notice – deposit can be transferred to a new appointment.
Less than 48 hours' notice – deposit will be forfeited.
No-shows will be charged 100% of the treatment cost and may be required to pay in full before booking future appointments.
Repeated cancellations may result in refusal of future bookings.
Clients arriving more than 15 minutes late may need to have their appointment shortened or rescheduled.
The full treatment fee may still apply.
Clients must provide accurate and complete medical information before treatment.
You must inform us if you:
Are pregnant or breastfeeding.
Have allergies.
Have skin conditions.
Are taking medication.
Have recently undergone cosmetic procedures.
Have any medical condition that may affect treatment.
Failure to disclose relevant medical information may result in treatment being refused or discontinued.
Certain treatments require a consultation and, where applicable, a patch test.
We reserve the right to refuse treatment if we believe it is unsuitable or unsafe.
Individual results vary depending on:
Skin type
Lifestyle
Medical history
Homecare routine
Compliance with aftercare advice
No guarantee can be made regarding treatment outcomes.
Clients agree to follow all aftercare advice provided.
Failure to follow aftercare instructions may affect treatment results and we cannot accept responsibility for complications arising from failure to follow advice.
Payment is due immediately following treatment unless agreed otherwise.
We accept:
Cash
Bank transfer
Other accepted payment methods
Prices may change without prior notice.
Gift vouchers:
Are non-refundable.
Cannot be exchanged for cash.
Must be used before their expiry date.
Lost or stolen vouchers cannot be replaced.
For health and safety reasons, children should not attend appointments. No treatment's are able to be perfomed on anybody under 18 years old for aesthetics treatments.
Clients are responsible for their own belongings.
We cannot accept liability for lost, stolen, or damaged personal items.
We reserve the right to refuse or discontinue treatment where:
It is not in the client's best interests.
Medical contraindications exist.
Clients behave in an abusive, aggressive, threatening, or inappropriate manner.
Clients attend under the influence of drugs or alcohol.
We maintain strict hygiene standards and reserve the right to cancel or postpone appointments where necessary for health and safety reasons.
Clients experiencing contagious illnesses (including sickness, flu, COVID-19 symptoms, cold sores where relevant, or other infectious conditions) should contact us to rearrange their appointment.
Whilst every care is taken during treatments, treatments are carried out at the client's own risk.
Our liability is limited to the value of the treatment provided except where liability cannot legally be excluded under applicable law.
Your personal information is collected solely for the purpose of providing treatments, managing appointments, and complying with legal obligations.
We handle personal data in accordance with applicable UK data protection legislation.
With your permission, before-and-after photographs may be taken for treatment records or marketing purposes.
Consent may be withdrawn at any time.
If you are unhappy with any aspect of your treatment, please notify us within 7 days so we can investigate and work towards a suitable resolution.
We reserve the right to update these Terms & Conditions at any time.
The latest version will always be available upon request and, where applicable, on our website or booking system.
Caitlin Robinson
Caitlin.a.r@hotmail.co.uk
